Application Service Delivery Manager

Application Service Delivery Manager

Epsom/Isleworth

Competitive Salary Excellent Benefits

Role Profile

Cast UK are delighted to be recruiting an Application Service Delivery Manager for Bunzl UK & Ireland which is part of Bunzl PLC, a multinational distribution and outsourcing company headquartered in London and active in 30 countries. In total there are 5 Divisions and 25 operating companies.

The Application Service Delivery Manager is responsible for the technical implementation, transition to production and ownership of key shared application services within Bunzl UK & Ireland. This role reports to the EDI & BI Manager with extended stakeholder management applicable to the Financial Shared Service Centre, internal businesses and external vendor resources.

Key Responsibilities

• Have knowledge and understanding of the application solution, functionality and service interactions.
• Be the senior point of contact for the FSSC, business and other stakeholders for application issues and queries.
• Manage stakeholders to ensure a successful transition of the application from project state to the production support environment.
• Ensure that production transition requirements are met, including outstanding project issue resolution, solution documentation, handover, training and applicable vendor support agreements.
• Manage development and production delivery to agreed metrics and service levels.
• Ensure monitoring of production performance and support proactive initiatives to ensure application stability and avoid production outages.
• Collaborate across IT and business functions to identify and communicate integration issues between applications or services.
• Support audit or regulatory data requests or issues.
• Agree vendor and stakeholder service levels.

Skills & Experience Required

• Relevant experience in Application Support Management as an IT Service Offering.
• Understanding logical application interoperability between different IT services to deliver the application function.
• Ability to work under pressure and requiring the ability to prioritise and plan effectively to meet deadlines.
• Experience with BI Reporting solutions: e.g. Power BI
• Effective co-ordination skills - able to prioritise and execute competing activities

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com