Customer Service Representative

Customer Service Representative, Salford, £22,000 Benefits

Are you a hard-working and ambitious individual with a passion for proving excellent customer service? Do you want to work for an established yet growing business who offer opportunities to develop and progress? If so, get in touch as we'd love to hear from you!

Role Profile

Our client is an established yet growing business based in Salford and you will join an experienced customer service team whose mission is to provide best-in-class service to all their B2B customers.

The role is office based, and hours of work are Monday to Friday, 9am - 5pm, with the option of working up to 2 days per week from home after completion of probation.

What will the role involve?

• Processing of all incoming customer orders, requests for information or new product information
• Handle inbound customer complaints relating to delivery discrepancies, customer credits etc
• Support the Business Development team through excellent customer service with the aim of increase customer satisfaction and revenue/ spend
• General customer service related admin including maintaining sales order related information on company system
• Work cross functionally with other business functions such as Procurement, Finance and Operations to ensure optimal customer experience

What are we looking for?

• Enthusiastic and proactive approach to work, with willingness to support different individuals in the team with various tasks
• Ideally you will have a background in customer service within a B2B environment
• Strong administration skills, computer literate and comfortable using CRM's
• Excellent communication skills, both written and verbal

Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com