Customer Service / Sales Support

Customer Service & Sales Support, Cannock, £25,000 - £30,000 Benefits

Are you an enthusiastic, proactive individual with experience working in customer service or sales support? Do you want to work for a growing business with a friendly working culture? If so we'd love to hear from you!

Role Profile

Our client is a growing manufacturing B2B company based in Cannock and this is a new role within the business working as part of the sales and customer service team.

You will undertake a number of sales support related activities whilst ensuring excellent customer service is maintained, by supporting Account Managers and dealing with adhoc enquiries and queries.

The role is office based, and hours of work are 8.30am- 5pm Mon- Thurs, and 8.30am- 4.30pm on Fridays.

What will the role involve?

• Dealing with inbound sales enquiries, which can include qualifying details of orders and identify opportunities to maximise business opportunities
• Supporting the Account Managers by providing samples to both new & existing clients
• Updating price lists on internal CRM system to support the field-based sales teams
• Support sales team through information gathering - new contacts, identifying email addresses etc
• Data inputting of customer orders onto the system
• Dealing with any customer complaints, updating customers with delivery dates
• Setting up proforma invoices for new customers

What are we looking for?

• Enthusiastic and proactive approach to work, with willingness to support different individuals in the team with various tasks
• Ideally you will have a background in sales support and customer service within a B2B environment
• Strong administration skills, computer literate and comfortable using CRM's
• Excellent communication skills, both written and verbal

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