General Manager

General Manager
Salary: £60,000-£75,000
Location: Fleet, Hampshire (Full-time, Office-based)

A well-established, family-owned business with a growing international footprint is seeking an experienced General Manager to take full responsibility for day-to-day operations and delivery of company objectives across profitability, service, brand, and future growth.

This is a pivotal leadership role suited to a commercially minded operator who thrives in a hands-on environment and can align people, processes, and strategy to drive performance.

The Opportunity

You will lead the operational running of the business, overseeing office and warehouse functions while working closely with senior leadership to execute growth plans. The role requires strong cross-functional coordination across sales, procurement, operations, HR, and compliance to ensure outstanding customer delivery and sustainable expansion.

Key Responsibilities

Leadership & Business Performance

• Provide leadership across office and warehouse operations
• Develop and execute operational strategies aligned to business goals
• Drive process optimisation and cross-department collaboration
• Monitor KPIs and third-party contracts (IT, facilities, logistics, compliance)
• Implement policies and best practices to improve efficiency

People & Culture

• Oversee recruitment, staffing levels, and workforce planning
• Manage day-to-day HR matters and team wellbeing
• Identify training needs and support employee development
• Lead company meetings and team-building initiatives
• Line management responsibility for senior operational staff

Facilities & Infrastructure

• Oversee facilities management, service providers, security, and compliance
• Manage business infrastructure, systems, and software optimisation
• Act as emergency contact for the site

Operations Oversight

• Accountability for warehouse operations and inventory accuracy
• Optimise workflows, layout, and safety procedures
• Support international trade compliance

Compliance, Safety & Sustainability

• Lead Health & Safety and regulatory compliance
• Oversee ISO standards, GDPR, and environmental initiatives
• Ensure adherence to UK trade regulations and international requirements

About You

You are a decisive, people-focused leader with strong commercial awareness and a track record of improving operational performance.

Key Skills & Experience

• Proven leadership and team development capability
• Strong strategic planning and problem-solving skills
• Financial understanding including budgets, forecasting, and margins
• Experience managing multi-functional business areas
• Customer-focused with an appreciation of sales processes
• Comfortable leading change and business improvements

Background

• 8-15 years' professional experience, including senior leadership roles
• Demonstrable success driving growth and operational efficiency
• Experience overseeing multiple departments
• Degree or equivalent professional experience in a relevant field desirable

What's on Offer

• Competitive salary with performance incentives
• 26 days holiday plus bank holidays
• Pension scheme
• Supportive, close-knit team environment
• Employee wellbeing support (EAP)
• Free onsite parking
• Cycle to Work scheme
• Opportunities to contribute to international projects

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