3 weeks ago

Ref: BBBH35100

Logistics Manager/ Customer Service

Horsham, West Sussex

£55000.00 - £60000.00 per annum


Logistics Manager & Customer Service


£55,000 - £60,000

FTC - 12 months

Role Profile

  • Are you an experienced Logistics Manager within the Supply Chain Industry?
  • Are you a customer care champion?
  • Do you want to work in a fast paced, high growth environment?
  • Are you ready for a new challenge?

We have a fantastic opportunity for you to join one of the world's largest dairy companies as a Logistics Manager & Customer Service. You will directly report to the Customer Supply Chain Director. The successful candidate will have passion for first in class customer care and the ability to manage and maintain strong relationship with third party suppliers.


  • Builds and maintains a professional relationship with the logistical/supply chain contact of customers
  • Customer's first point of contact for supply chain related topics
  • Follow up on customer complaints relating to LSP processes, including reimbursements or other compensations if applicable
  • First (and single) point of contact for the Logistic Service Providers in portfolio in case of operational issues and/or escalations
  • Follow up on operational activities relating to order process, warehousing, transport and distribution of finished goods by Logistic Service Provider
  • Maintain and update service level agreements including LSP contract management (maintain and renew if required/desired LSP contracts)


  • 4-6 years of experience in supply chain management within the FMCG sector
  • Strong drive towards customer satisfaction and operational excellence
  • Knowledge of operational and supply chain processes of customers
  • Knowledge of cost drivers of own and customers supply chain
  • Knowledge of SAP system
  • Ability to Work independently

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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