Technical Service Manager

Technical Service Manager

Global Brand

Oxfordshire

c £45,000 + Bonus + Benefits

Role Profile

Outstanding opportunity for this newly created Technical Manager level role, overseeing Technical and Service UK Operations for this Global Consumer Brand.

To provide overall technical product and aftersales to the UK Retail Customers and Service operations

* Understand technical customer service budgets including but not limited to Parts Labour, exchanges and compensation driving costs down without affecting standards.

* Answering technical queries on our product range for both pre sales advice and after sales care.

* Dealing with internal colleagues, end consumers, retailers and distributors.

* Working closely with after-sales service provider to receive training on new products to the range.

* Take accountability for the customers situation, diagnosing problems and creating solutions.

Assist in the Management of Aftersales and spare parts contract - understand and contribute to;

* Term's review, agreement, and management

* Creation of revised SLA with third party providers- Monitor performance levels meeting client on a quarterly basis.

* Engagement with, and ensuring of, deployment of SLA between Service partner and Engineers.

Quantifying Engineer Accountability outside of SLA

* Insurance Claims

· Liability

· Analysis of first time fix rate vs failures

· Extended Warranties Cost

Skills & Experience

The ideal Technical Services Manager will be able to demonstrate:

• A solid technical background
• Experience within the service provider sector and operating with senior management
• Excellent stakeholder management skills
• SLA Management
• Ability to understand customer business processes and the IT systems
• Strong strategic and customer focus understanding wider issues impacting the relevant markets.

The Individual

Excellent analysis and problem-solving skills.

Highly ambitious with willingness to work with people.

Ability to work independently and as part of multiple teams.

Good verbal and written communication skills.

Enthusiasm to deliver the brand experience.

Desire to achieve the highest standard of personalised customer care.

5+ years' experience in a similar role.

Client information

Global Consumer Brand with UK headquarters in Oxfordshire

Remuneration

c £40,000 - £45,000 + Bonus + Vehicle + Benefits

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com

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