Mar 20, 2023
How ChatGPT is fast becoming an essential tool for recruitment in 2023
You’re likely to have heard of ChatGPT, the AI chatbot you can ask almost anything. The technology uses language models to generate responses to user requests, carried out in a conversational way. It’s being imaginatively used for all kinds of tasks, from generating copy to solving maths problems. It can even write short stories, songs and poems.
But the Chat Generative Pre-Trained Transformer (ChatGPT) from OpenAI is far more than just a novelty. It’s starting to become recognised as a valuable tool in sectors such as recruitment, where it can help with time-consuming repetitive tasks.
Here at CAST UK, we discussed the potential for AI tools back in 2019, and have developed our own Assisted Intelligence software to streamline our internal processes. So, just a few short years later, it’s exciting to see a tool like ChatGPT enter the mainstream.
But what exactly can hiring managers do with a tool like ChatGPT? Let’s take a look:
- Write compelling and concise job adverts – while hiring managers will always want to put some work into tailoring and polishing job adverts, it takes a lot of time. It’s much easier (and quicker) if you have a template or at least a rough outline to start off with. Tools like ChatGPT can supply a decent outline of a job advert, which can be tweaked to enhance the copy and flesh out the details.
- Answering frequently asked questions from applicants – by acting as a virtual assistant, the AI chatbot can provide instant and useful information for candidates. This could include details of what to expect from the recruitment process, the company and available roles. This helps to improve the candidate experience, as well as saving time spent dealing with messages, emails and calls.
- CV screening – ChatGPT can scan CVs and identify the most qualified candidates for the position, helping employers focus on the most relevant applications. It can also help to reduce the risk of human error in the sifting process, where qualified or skilled candidates accidentally get sifted out.
- Writing outreach emails - although this sounds like a simple task that you may not need help with, ChatGPT can be beneficial when writing emails to a specific demographic of candidates, for example if you are contacting a Junior Buyer you can ask the AI chatbot to use language specifically targeted towards them in order to make it personalised.
- Generating a Boolean search - When it comes to Boolean search, Chat GPT can help create effective search strings by suggesting relevant keywords based on the specific requirements of the role they are trying to fill. It can also assist in identifying or overcoming any issues with potential search constraints or limitations, such as synonyms or alternative terms for specific job titles or skills.
Looking at this list, it’s easy to see what all of these potential ChatGPT applications have in common – and that is saving time.
By delegating repetitive, time-consuming tasks to an AI chatbot, there’s the potential to free up not just minutes but hours within the working week. This allows businesses to focus more time on their operations allowing time for more value-adding work instead.
ChatGPT's capabilities are limited to the information it has access to, which means that it can only process and generate text based on what it has learned. While it excels at providing helpful information and guidance, it's important to keep in mind that it can't assess complex aspects of human interactions, such as company culture. Therefore, it's crucial to recognise the boundaries of ChatGPT's abilities and use it as one resource among many when making decisions or seeking information. By approaching its advice with awareness of its limitations and seeking additional perspectives, you can make more informed and well-rounded choices.