Operations Manager

Ref: 384633

Liverpool, UK

£57,000

• Permanent
• Change Management
• Leadership
• Business Development

About the candidate

This candidate is a dedicated Operations & Logistics Professional with 13 years of experience and a solid track record of exceptional performance in leadership and change management. Possessing core competencies in strategic planning, service delivery, and team leadership, they have successfully implemented significant process improvements and cost-saving measures. They bring a wealth of expertise in supply chain management, logistics, and warehouse operations. Their career is adorned with notable achievements such as substantial headcount reductions paired with financial savings, innovation in delivery methods resulting in improved KPI performance, and significant reductions in customer complaints through innovative approaches. Their experience spans across sectors like laundry services, package delivery technologies, and postal services at leading companies in the UK.

What makes them great?

• Achieved a reduction in headcount by 5 staff, cutting gross spend by 3-4% weekly through negotiating more efficient work practices.
• Implemented a new delivery method, reducing frontline headcount by 7 and achieving 6%-8% year-on-year financial savings.
• Reduced customer complaints by 12% in a challenging environment by applying a consistent approach to SOP non-conformance.
• Ensured zero Lost Time Accidents across three sites during an 18-month period, highlighting a strong commitment to safety.
• Generated over £40k worth of business per month within three months at a delivery tech platform by facilitating continuous improvement and managing expectations effectively.

Areas of expertise

• Change Management: Demonstrated success in implementing efficient ways of working, leading to substantial cost savings.
• Leadership: Proven ability to lead large teams, driving process improvements and maintaining high safety standards across multiple sites.
• Project Management: Experience in initiating and completing projects that enhance service delivery and customer satisfaction.
• Stakeholder Engagement: Skilled in negotiating and liaising with key stakeholders to implement new delivery methods and improve operational efficiency.
• Business Development: Proven track record of accelerating company growth by building strong customer relationships and understanding their needs.