Account Director - Harrogate

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

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Account Director Jobs in Harrogate

The North Yorkshire town of Harrogate came to national prominence in the 17th century as a spa town, and over the following centuries visitors would go to the place to take the waters, which they thought had healing properties. Of course, the common people would not have had the wherewithal or the ability to get to the town, especially since they would have been sick, so Harrogate became a resort for the wealthy. Hotels sprung up and the town took on a genteel atmosphere which, some would say, survives to this day. The streets of the town centre are lined with restaurants and cafes, and several large parks give the town a green feel.

Harrogate is 13 miles (21 km) north of Leeds and 18 miles (30 km) west of York. Although the Yorkshire Dales are just to the west and the North York Moors to the north east, the town is not in a national park. It is, however, separated from any major settlement by at least 10 miles of countryside in any direction. The A1(M) passes reasonably close by over to the west; Leeds and York are connected a via rail route that stops at the town.

Despite its largely affluent populace, the town does have some industry, and boasts the Harrogate International Centre, the UK’s third-largest conference and exhibition centre. Thanks to Bucks Fizz’s 1981 triumph, the Centre hosted the 1982 Eurovision Song Contest. It was won by the German singer Nicole, with her song A Little Peace, something non-Eurovision fans have wished for ever since.

With an economically active populace of about 70,000 and a constant stream of professional visitors and day-trippers, Harrogate has a healthy need for logistics and supply chain professionals, meaning that Account Director positions here and in the region are not uncommon.

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