Account Director - Monmouthshire

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

Latest vacancies

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Account Director Jobs in Monmouthshire

Tucked right down in the south east corner of Wales is Monmouthshire. It shares borders with England (Gloucestershire and Herefordshire) and Glamorgan to the west. The largest settlement is Abergavenny, with about 15,000 population, followed by Chepstow, Caldicot and Monmouth, each with around 10,000. Both Severn Bridges arrive in Wales in Monmouthshire, although the eastern bridge passes over a small part of Gloucestershire first.

Monmouthshire is a relatively rural county, although there are population centres on the southern coast onto the Bristol Channel. The bridges provide excellent links between Bristol and Newport and Cardiff beyond, and these cities are the prime locations if you’re seeking Account Director jobs and are prepared to commute. That said, such positions do appear in Monmouthshire from time to time.

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