Account Director - Sutherland

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

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Account Director Jobs in Sutherland

Sutherland sits at the head of mainland Britain, with Caithness to its east and Ross & Cromarty to its south. It has coastlines to its north, west and south-east. The county is large in area but small in population, its land mainly being used for agriculture. Sutherland is now part of the greater Highland council area. The county town is Dornoch (with a population of just over a thousand), down at eh south-eastern tip on the coast. The county is served by the A9 that runs up the east coast of northern Scotland, as well as the main railway to Inverness.

With such a sparse population, Account Director jobs and other such management and executive positions are quite uncommon in Sutherland itself. However, larger towns such as Inverness are an hours or so away by road from the southern parts of Sutherland, so focusing a job search in such towns might be a more fruitful option.

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