Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Swindon
A town located in Wiltshire, around halfway between Bristol and Reading, Swindon is a busy place with lots of opportunity for those seeking Account Manager vacancies.
The town's early history goes back to a Saxon settlement that was called Suindune in the Domesday Book. For hundreds of years, it mainly subsisted as a market town, with the trade of cattle, corn and other agricultural produce, as well as horse sales.
During the 19th century, the area was known for its railway works, which built and repaired locomotives for the Great Western Railway - a train company that connected the south-west and Wales to London's Paddington Station.
Today, Swindon's economy is mainly based in the retail and service sector and there are a number of large shopping centres in the region.
The town is also home to several big businesses. For instance, Honda and BMW/Mini both have manufacturing sites in the area, while W H Smith's distribution centre and headquarters are also situated in Swindon.
Other companies based in Swindon or with major facilities in the vicinity include Motorola, Dolby, Intel, Nationwide Building Society, Arval and the National Trust.
What's more, Swindon is home to a book depository for Oxford's Bodleian library. The facility has 153 miles of shelving and enough space to house an estimated eight million tomes.
Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.Contact us