3PL Account Manager

3PL Account Manager
Warwickshire
£35,000 - £37,000 Bonus

Do you enjoy developing existing customer relationships and providing a friendly, collaborative approach? If you're a passionate and dedicated individual who values open communication and continuous growth, we have an exciting opportunity for you!

Role Profile

Our client is a growing family business, enjoying an exciting period of expansion on the 3PL side of their business. As 3PL Account Manager, you will be a key liaison between the Customer and Operations, both Warehouse & Transport. Reporting into the Head of Operations you'll initially focus on 4 x key accounts, ensuring excellent customer service is delivered, every time. The role is office-based and you will work Monday to Friday, typically 8:30am - 5:30pm.

Key Responsibilities

• Act as the daily interface between client management and operations.
• Liaise with customer contacts from middle management to Director level.
• Troubleshoot and resolve logistics or quality control issues.
• Manage the integration of new clients into systems.
• Develop and improve relationships with existing accounts.
• Influence client engagement practices for mutual benefit.
• Travel occasionally to customer sites when required.
• Collaborating with the Planning team to ensure all customer transport needs are fulfilled on time.

This is not a new business sales role - it's about retaining, supporting, and developing existing high-value accounts.

Key Skills & Experience

• Proven Account Management experience in 3PL, preferably within food or pharma logistics.
• Background in high-volume pallet or freight operations.
• Strong problem-solving skills and the ability to communicate solutions effectively.
• Excellent communication skills with ability to influence at all levels.
• Strong system experience, including Microsoft Excel.

What's on offer?

OTE £40,000 in line with the bonus/target structure

Designated coaching and mentoring as you progress in this position.

Subsidised CPD learning and internal LMS courses.

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