Operations Manager, Northamptonshire, £60k Car allowance & Bonus

We are currently recruiting an integral Operations Manager for a major e-commerce retailer based in Northamptonshire. This is a fantastic opportunity to join a business that has long-term experience in the industry.

The successful candidate will manage the direct-to-consumer operation and Carrier relationship. This will cover all online e-commerce fulfilment whilst being the daily point of contact to the customer.

What's in it for you?

• Opportunity to manage major operation - operating in a fast moving, challenging environment with constantly changing processes and procedures.
• Fantastic work life balance - the business operate hybrid working with 3-days on-site.
• Genuine chance to implement positive change in the business
• Fantastic career growth and development

What you'll be doing:

• Day to day management of direct-to-consumer warehouse including carrier & partner performance
• Continuous improvement of fulfilment and carrier operations
• Lead peak and launch event planning activities
• Improve customer experience as the main point of contact for customer relations

What we need from you:

• Strong operational understanding within E-commerce, D2C or 3PL operation
• Resilience - provide leadership and build relationships with key stakeholders
• Capable of managing key deliverables such as day to day, projects and seasonal events
• Experience of managing budget / P&L

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