Ref: BBBH36576
Operations Manager - E-commerce
Operations Manager, Northamptonshire, £60k Car allowance & Bonus
We are currently recruiting an integral Operations Manager for a major e-commerce retailer based in Northamptonshire. This is a fantastic opportunity to join a business that has long-term experience in the industry.
The successful candidate will manage the direct-to-consumer operation and Carrier relationship. This will cover all online e-commerce fulfilment whilst being the daily point of contact to the customer.
What's in it for you?
- Opportunity to manage major operation - operating in a fast moving, challenging environment with constantly changing processes and procedures.
- Fantastic work life balance - the business operate hybrid working with 3-days on-site.
- Genuine chance to implement positive change in the business
- Fantastic career growth and development
What you'll be doing:
- Day to day management of direct-to-consumer warehouse including carrier & partner performance
- Continuous improvement of fulfilment and carrier operations
- Lead peak and launch event planning activities
- Improve customer experience as the main point of contact for customer relations
What we need from you:
- Strong operational understanding within E-commerce, D2C or 3PL operation
- Resilience - provide leadership and build relationships with key stakeholders
- Capable of managing key deliverables such as day to day, projects and seasonal events
- Experience of managing budget / P&L
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