Operations Manager

Operations Manager
Droitwich
£45,000 - £55,000 per Annum
Monday - Friday

Are you an experienced Operations Manager looking to take ownership of a busy 3PL site and lead a high-performing team? Our client, a well-established logistics business, is looking for a strong people leader to drive operational excellence, deliver outstanding customer service, and support ongoing growth.

The role

• Lead, motivate and develop a team of supervisors and operatives (circa 25 staff).
• Oversee all warehouse operational functions, ensuring a safe, compliant and efficient working environment.
• Deliver agreed customer service levels while managing costs and resources effectively.
• Maintain and improve Health & Safety standards, risk assessments and site procedures.
• Manage stock control, site KPIs, reporting and operational documentation.
• Support customer relationships, dealing with service queries and identifying opportunities for improvement.
• Deputise for the General Manager and support with budgeting, audits and continuous improvement initiatives.
• Drive performance, manage underperformance, support training needs and lead by example.

Experience

• Experience supervising or managing teams within a warehouse or 3PL environment.
• Strong leadership skills with the ability to build a positive, performance-driven culture.
• Excellent communication and customer-facing abilities.
• Good knowledge of Health & Safety standards (NEBOSH / IOSH desirable).
• Experience using WMS and confident IT skills.
• An understanding of budgets, cost control and P&L basics.
• The drive to develop professionally - CPC, Known Consignor & Responsible Officer training can be provided.

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