Order Processing Administrator

Role Title

Order Processing Administrator

Location

Basildon, Essex

Role Profile

You should have well-honed administrative and organisational skills and prior experience of sales order processing in e-commerce with Linnworks and inventory management. You should be a confident communicator.

Responsibilities

• Experienced in order management and fulfilment, order support and customer service related tasks
• Wealth of experience in sales order processing
• Worked in a fast paced environment
• Printing and processing orders from different sites from the previous evening
• Professionally handle incoming requests, via phone and email, to ensure any issues are resolved both promptly and thoroughly for the customer
• Assisting with customer queries through marketplace messages on Amazon/eBay/WEBSITES and ensuring customers receive a response within the 24-hour response time limit
• Sales ledger invoicing - SAGE 50
• Stock management for 3PL warehouses
• Work with the warehouse team to ensure orders are dispatched timely and accurately
• Produce appropriate management reports and KPI's as required

Requirements

• Great verbal communication skills with a good telephone manner
• Strong literacy skills
• Good organisational skills
• Ability to problem solve and find the best customer outcome
• Highly numerate and excellent attention to detail
• Process driven; ability to work in a methodical manner
• Excellent computer skills with a working knowledge of Microsoft packages, in particular Excel
• Hardworking and a good team player
• Reliable and punctual
• Positive attitude: willing to go the extra mile to get the job done
• Ability to type a minimum of 40 to 50 wpm
• Experience in working with Linnworks for Sales Order Processing and inventory management.
• Prior experience of sales order processing is essential
• Experience dealing with customers over the telephone and via email is essential
• Previous E-commerce experience desirable

Client information

My client is a high-growth e-commerce business based in Basildon

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