4 weeks ago

Ref: BBBH35061

Order Processing Administrator

Basildon, Essex

Negotiable

Permanent

Role Title

Order Processing Administrator

Location

Basildon, Essex

Role Profile

You should have well-honed administrative and organisational skills and prior experience of sales order processing in e-commerce with Linnworks and inventory management. You should be a confident communicator.

Responsibilities

  • Experienced in order management and fulfilment, order support and customer service related tasks
  • Wealth of experience in sales order processing
  • Worked in a fast paced environment
  • Printing and processing orders from different sites from the previous evening
  • Professionally handle incoming requests, via phone and email, to ensure any issues are resolved both promptly and thoroughly for the customer
  • Assisting with customer queries through marketplace messages on Amazon/eBay/WEBSITES and ensuring customers receive a response within the 24-hour response time limit
  • Sales ledger invoicing - SAGE 50
  • Stock management for 3PL warehouses
  • Work with the warehouse team to ensure orders are dispatched timely and accurately
  • Produce appropriate management reports and KPI's as required

Requirements

  • Great verbal communication skills with a good telephone manner
  • Strong literacy skills
  • Good organisational skills
  • Ability to problem solve and find the best customer outcome
  • Highly numerate and excellent attention to detail
  • Process driven; ability to work in a methodical manner
  • Excellent computer skills with a working knowledge of Microsoft packages, in particular Excel
  • Hardworking and a good team player
  • Reliable and punctual
  • Positive attitude: willing to go the extra mile to get the job done
  • Ability to type a minimum of 40 to 50 wpm
  • Experience in working with Linnworks for Sales Order Processing and inventory management.
  • Prior experience of sales order processing is essential
  • Experience dealing with customers over the telephone and via email is essential
  • Previous E-commerce experience desirable

Client information

My client is a high-growth e-commerce business based in Basildon

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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