4 weeks ago
Order Processing Administrator
Basildon, Essex
Negotiable
Permanent
Role Title
Order Processing Administrator
Location
Basildon, Essex
Role Profile
You should have well-honed administrative and organisational skills and prior experience of sales order processing in e-commerce with Linnworks and inventory management. You should be a confident communicator.
Responsibilities
- Experienced in order management and fulfilment, order support and customer service related tasks
- Wealth of experience in sales order processing
- Worked in a fast paced environment
- Printing and processing orders from different sites from the previous evening
- Professionally handle incoming requests, via phone and email, to ensure any issues are resolved both promptly and thoroughly for the customer
- Assisting with customer queries through marketplace messages on Amazon/eBay/WEBSITES and ensuring customers receive a response within the 24-hour response time limit
- Sales ledger invoicing - SAGE 50
- Stock management for 3PL warehouses
- Work with the warehouse team to ensure orders are dispatched timely and accurately
- Produce appropriate management reports and KPI's as required
Requirements
- Great verbal communication skills with a good telephone manner
- Strong literacy skills
- Good organisational skills
- Ability to problem solve and find the best customer outcome
- Highly numerate and excellent attention to detail
- Process driven; ability to work in a methodical manner
- Excellent computer skills with a working knowledge of Microsoft packages, in particular Excel
- Hardworking and a good team player
- Reliable and punctual
- Positive attitude: willing to go the extra mile to get the job done
- Ability to type a minimum of 40 to 50 wpm
- Experience in working with Linnworks for Sales Order Processing and inventory management.
- Prior experience of sales order processing is essential
- Experience dealing with customers over the telephone and via email is essential
- Previous E-commerce experience desirable
Client information
My client is a high-growth e-commerce business based in Basildon
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