Resource Manager

Resource Manager

Redditch

£Competitive Excellent Benefits

Role Profile

As the exclusive recruitment partner for Bunzl Catering group, Cast UK have been instructed to recruit a Resource Manager for their AGGORA team based at their head office in Redditch.

The Resource Manager is responsible for the allocation of engineering resources nationally, which is integral for the business service offering.

Key Skills and Responsibilities

• Review client works requests and allocate works to engineers by using the bespoke in-house system.
• Schedule engineer visits for breakdowns and planned maintenance visits.
• Ability to "think outside the box" and to be proactive when scheduling and rescheduling engineers, when necessary, a good knowledge of geography is needed for this.
• Ensuring engineer's routes are both cost and time effective to both them and the company.
• Working closely and liaising with the Customer Service Desk and Regional Managers.
• Developing a good relationship and understanding with your engineers, resource team and Regional Managers.
• Ensuring departmental and company KPI's are exceeded
• Responsible for the recruitment, retention and development of Resource team members
• Build, develop and motivate the team to deliver the best service and quality to the customer.
• Conduct annual appraisals and regular 1-2-1 meetings
• Monitor regional KPIs and take appropriate action to address issues.
• Manage and deploy resources across the regions to optimize business results
• Select, appraises and develop senior members within the remit of the role
• Ensure that staff behaviour reflect Aggora's customer service values.
• Create an environment in which team members feel motivated to do their best work and empowered to make decisions relevant to their area of responsibility

Experience

• Knowledge of the Contract catering markets
• Transport and logistics
• Ability to establish and maintain good client relationships, both internally and externally at all levels
• Commercially very astute and is always looking for ways to maximise business returns

Remuneration

£Competitive Excellent Benefits

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com