Technical Support Specialist

Technical Support Specialist
Heywood, Greater Manchester
£40,000 - £45,000 Benefits

Role Profile

Are you a Technical Support Specialist with experience working with heavy industrial equipment?

Join this well-established international manufacturer and work alongside a collaborative team supporting an impressive global client base.

You'll be based in the company's Heywood office liaising with Field Service Technicians across the companies global client base, guiding and assisting troubleshooting maintenance and instillation projects.

Key responsibilities:

• Diagnose complex equipment faults and deliver effective engineering solutions to minimising customer downtime.
• Support the Field Service Scheduler by providing technical input and guidance on optimal technician allocation.
• Mentor and provide technical guidance to Apprentices and Field Service Technicians.
• Prepare and manage detailed technical reports while supporting major projects, system upgrades, and equipment installations.
• Collaborate closely with Customer Care, Sales, and Project teams to ensure efficient and seamless service delivery.
• Analyse machine performance data and provide insights and recommendations to support technical sales activities.
• Provide technical support to Installation Project Leaders, including input on installation activities and coordination.

Ideal Skills and Experience:

• Minimum 5 years' experience in a front-line engineering support role.
• Proven track record in technical service delivery and customer support.
• HND qualification in electrical engineering.
• Experience in Technical support or Field Service Technician is desirable.
• Strong fault diagnosis and problem-solving skills.
• Clear and effective communication, both written and verbal.
• Professional and customer focused approach.
• Adaptability and resilience under pressure to fast changing demands with clint.

Why should I apply?

• Fantastic opportunity to work for a company with a global footprint.
• Great career growth opportunities, training and professional development.
• Amazing company benefits, including private health insurance, up to 14% pension contribution, performance-based bonus and a generous 25 day plus bank holiday allowance increasing with tenure.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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