Service Delivery Manager

Nottingham, Nottinghamshire | Ref: BBBH29011

£45000 - £50000 per annum

Service Delivery Manager

Nottingham

£45,000 - £50,000 + Benefits

Role Profile
Our client, who is a growing logistics business, are in search of a Service Delivery Manager to join the team. You will have an experience in operations and a good understanding of the heavy goods industry Reporting into the Logistics Director you will have a strong focus on delivering excellent customer service.

Normal working hours are 45 hours per week Mon to Friday, with additional hours as required to maintain the safe and efficient running of the transport based at the Nottingham site.

Key Accountabilities:

  • Manage the day to day Logistics operation across the Nottingham depot
  • Manage driver availability and coverage in line with legislation and company procedures to ensure that there is always suitable coverage
  • Maintain positive relationships with both internal and external customers
  • Supports the optimisation of resources and reviews the operations to support improve profitability and customer service
  • Promotes positive employee engagement through open communication
  • Contributes to the development of the site as a whole by identifying and sharing best practice with peers
  • Monitors operational staff performance and suggests corrective action where appropriate
  • Maintain adherence to the relevant legislative requirements and Company procedures and standards (including Health and Safety, personnel, finance and Transport)
  • Will be required to conduct accident/incident investigations
  • Ensure compliance with transport and environmental legislation
  • Effective and detailed management of the P&L to enable production of accurate weekly forecasts

Skills & Experience

  • Certificate of Professional Competence in Road Haulage (CPC)
  • Experience of a position of similar responsibility in services or logistics industry
  • Knowledge of existing and impending environmental and health and safety legislation environment
  • Experience of managing in a labour intensive, multi-shift environment
  • Knowledge and understanding of the requirements of working within a time
  • Good verbal and written communication skills
  • Ability to communicate at all levels of the business
  • Planning and organisational skills & ability to prioritise
  • Leadership skills
  • Implementation & change management
  • Previous experience dealing with heavy goods

Client information
Our client is a growing business based in Nottingham.

Remuneration
£45,000 - £50,000 + Benefits

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com

We're here to help

Please note that all telephone calls are recorded for training & monitoring purposes
hello@castuk.com