Account Director - Fife

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

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Account Director Jobs in Fife

Fife is a local government area and traditional county on the east of Scotland. It is bordered on its north, east and south by water, the Firth of Tay, the North Sea and the Forth of Forth respectively. Its administrative headquarters is in Glenrothes, a town of 40,000 population in the centre of the county area, located roughly equidistantly from Dunfermline, Dundee and Perth.

Fife is home to navy and civil docks at Rosyth, and has ferry services to mainland Europe from its port. The county is fully connected to the rest of Scotland by rail and the M90 and A985. Edinburgh Airport is closer to the southern tip of Fife, North Queensferry, than it is to Edinburgh itself. The iconic rail and road bridges both cross the Firth of Forth between Fife and the City of Edinburgh. This profile of Fife does make it a good prospect for anyone seeking Account Director work.

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