Account Director - Lanarkshire

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

Latest vacancies

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Account Director Jobs in Lanarkshire

Lanarkshire is one of only a few landlocked counties in Scotland, surrounded as it is by Stirlingshire, Dunbartonshire, West Lothian, Peeblesshire, Dumfriesshire, Ayrshire and Renfrewshire. It is named after the historic county town of Lanark, but the modern administrative headquarters is at Hamilton, a town with a population of 50,000 at its north western tip, close to Glasgow. Like most traditional Scottish counties, Lanarkshire’s borders have been altered and renamed, and the county is now split into North Lanarkshire and South Lanarkshire for council administration purposes.

Lanarkshire is a traditionally industrious region, with agriculture in the south and heavy industry in the north, and it is thus well connected via the UK’s road and rail network. The M74 between Carlisle and Glasgow passes through the heart of the county, as does the man railway line. Notable towns in Lanarkshire include Motherwell, East Kilbride and Airdrie. All this, and its proximity to Glasgow at its north west, make Lanarkshire a decent place to look for Account Director jobs.

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