Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Dudley
Dudley holds the distinction of being the second most populous town in the UK after Reading, and has a population larger than many UK cities. The town has applied for city status but has so far failed to be granted it. It’s probably fair to say that to the outside world it forms part of the Birmingham conurbation, nestling between the city proper, Wolverhampton and Stourbridge. The accents of two of its most famous children, Lenny Henry and Sam Allardyce, certainly attest to the Brummy link!
Historically, Dudley was a major player in the Industrial Revolution, and was home to a good deal of heavy industry like much of the Black Country – in fact Dudley was often called the Black Country’s capital. Evidence of this past remains in the shape of the extensive canal network, but the town does not have a great deal of industry any more. The population is served by plenty of big name shops, and the nearby Merry Hill Shopping Centre makes the area a good place to look for Account Manager jobs.
The town has several trading and industrial estates, such as Belfont, Long Lane, Primrose Hill, Vernon and Two Woods, each of which presents opportunities in logistics.
Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.Contact us