Account Manager - Taunton

Account Manager jobs

Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.

But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.

Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.

An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.

The skills required

The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.

Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.

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Account Manager Jobs in Taunton

Taunton has a long history and features particularly heavily in Britain’s religious past, with a monastery being located there in the tenth century. The town is still home to some of the most impressive churches in the UK, particularly the Church of St James, which dates back to the 14th century and has a 34 metre high tower which overlooks the Somerset county cricket ground. Taunton is the county town and administrative centre, and this accounts for a good proportion of its employment.

The town of Taunton is located towards the south west of Somerset, and is joined to Exeter and Bristol by the M5 Motorway. Thirteen miles (21 km) to the north is the Bristol Channel, and 23 miles (37 km) to the south is the English Channel. The railway that passes through the town loosely mirrors the motorway route, and the Western Union Canal linked Taunton in 1839.

Taunton is a relatively affluent town, and it is currently undergoing a major regeneration programme. There is some manufacturing and other light industry in the town, although it is mainly a service-based economy. Thee facts, along with good communications by road and rail make the town a reasonably good place to seek Account Manager work.

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