Customer Experience Adviser

Customer Experience Advisor

£26,830.00 basic salary bonus benefits

Permanent/Full time

Cumbernauld

An exciting opportunity has arisen to join a collaborative and supportive Customer Experience Team within a fast-paced, office-based environment. You'll play a key role in delivering exceptional customer service and supporting sales activity through strong communication, organisation, and attention to detail.

Why should I apply?

Join a global, values-driven company and be part of a supportive environment where your career can thrive. This role offers exciting opportunities to develop your skills, work across multiple teams, and make a real impact. With strong training, mentoring, and progression pathways, you'll gain exposure to diverse aspects of the business while contributing to a company renowned for delivering essential solutions. If you're motivated, collaborative, and eager to grow, this is the place to build a rewarding career.

Key Responsibilities

• Manage inbound customer calls, orders, and enquiries, ensuring accuracy and excellent service.
• Make proactive outbound calls to generate repeat orders, upsell, and identify opportunities for growth.
• Build strong working relationships with internal teams including Sales, Operations, and Supply Chain.
• Handle customer queries efficiently via phone, email, and internal systems.
• Support team performance by contributing to call handling and service-level KPIs.
• Demonstrate proactive communication and ownership of shared inbox tasks.
• Maintain accuracy in data entry and order management.
• Take responsibility for personal development and always uphold company values.
• Thrive in a busy environment, managing multiple priorities effectively.
• Contribute to team and individual targets, with the opportunity to earn performance-related bonuses.

About You

• Previous customer service or sales support experience (ideal but not essential).
• Confident communicator with excellent listening and problem-solving skills.
• Strong organisational skills with good attention to detail.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Positive, proactive, and able to work both independently and as part of a team.
• Comfortable working in a fast-paced environment with high call volumes.
• Keen to progress your career over the next few years.
• Full driving licence is preferred but not essential.

What's in It for You

• Ongoing training and access to a modern e-learning platform.
• Mentoring and development support to help you progress.
• A friendly, inclusive, and growth-focused work environment.
• Opportunity to develop your career within a supportive team culture.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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