Customer Service Implementation Manager

Customer Service Implementation Manager

Manchester

£35,000-£40,000 per Annum

Cast UK is partnering with a well-established, independent freight forwarding and logistics business is seeking a Customer Service Implementation Manager to supporting new and existing customer relationships.

This is a key customer-facing role, acting as the bridge between sales, operations, and the client to ensure smooth onboarding and long-term service success.

The Role

Working in partnership with the BDM, you will be responsible for:

• Visiting customers to understand their business, supply chain requirements, and expectations
• Leading and supporting the onboarding and implementation of new clients
• Gaining a detailed understanding of each customer's operational intricacies and service needs
• Translating customer requirements into clear operational instructions for internal teams
• Ensuring the operations team fully understands and delivers against agreed service levels
• Providing ongoing backup and support to the BDM across key accounts
• Acting as a trusted point of contact during the early stages of the customer lifecycle

About You

• Proven experience in freight forwarding or logistics, ideally in a customer service, operations, or implementation-focused role
• Strong understanding of air, sea and/or road freight processes
• Confident dealing directly with customers and building long-term relationships
• Highly organised with strong attention to detail
• Able to communicate clearly between commercial and operational teams
• Comfortable travelling to customer sites when required

Why Apply?

• Join a stable, privately owned logistics business with a strong reputation
• Play a pivotal role in ensuring customer satisfaction and retention
• Work closely with commercial and operational leadership
• Opportunity to influence how customers are onboarded and serviced

Are you looking to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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