German Speaking Customer Service Team Lead

German Speaking Customer Service Team Lead

London

£30,000 - £35,000 + Bonus & Benefits

Role Profile
An established market leading FMCG business are looking for a German speaking Customer Service Team Lead to join there ever growing operation. This is an exciting & rewarding role which will be based at their London office. The Customer Service Team Lead will take a leading role in continuous improvement initiatives, while owning B2B customer service activities for the business.

Key Accountabilities:

• Timely and accurate processing of sales orders
• Accurate production and supply of all documents related to the supply of customer orders
• Ensure that all transactions are managed in line with agreed business processes and SLA's
• Develop and maintain strong professional cross functional relationship
• Oversee the daily activities of the team including order management and customer services
• Own the customer experience and manage the order lifecycle from initial inquiry to delivery of order

Skills & Experience

• Must be fluent in German and English (verbal and written)
• Great leadership qualities
• Excellent capabilities in communication and listening, relationship building and influencing
• Organisational skills with the ability to prioritise and multitask effectively

Client information
Our client is a market leading FMCG business based in London.

Remuneration
£30,000 - £35,000 + Bonus & Benefits

About Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com

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