International Operations Manager

Job Title: International Operations Manager
Location: North Yorkshire / remote - with international travel (EMEA focus)
Salary: £60,000 per annum Benefits

Our client, a forward-thinking and ambitious engineering solutions provider, is looking to appoint an International Operations Manager- Field Service. This newly created role will provide primary leadership for the International Field Service Operations team, reporting directly into the Head of Engineering Services.

The successful candidate will oversee a team of Field Managers, Field Engineers and third-party contractors, taking full accountability for installations, servicing, call outs and additional works across overseas markets. This is a rare opportunity to play a pivotal part in shaping the organisation's future as it embarks on an ambitious global growth strategy through to 2028.

Key Responsibilities

• Lead, develop and retain an international field service team, ensuring high performance, collaboration and accountability.
• Manage day-to-day operations, achieving performance standards across installations, servicing and call outs.
• Own the field service budget, implementing efficiency measures while maintaining customer satisfaction.
• Introduce and embed standard operating procedures across international territories, ensuring compliance with technical, regulatory and safety standards.
• Drive continuous improvement, implementing KPIs to optimise efficiency, quality and customer experience.
• Act as the key stakeholder for customers, resolving service issues quickly and effectively.
• Partner closely with Sales, Operations, HSE, Quality and HR to ensure processes are fully compliant and scalable.
• Report regularly to senior leadership, providing data-driven insights to support decision-making.

Skills & Experience Required

• Extensive international field service management experience across EMEA.
• A strong understanding of global compliance, regulatory and safety requirements (OSHA or equivalent).
• Proven track record of leading teams through change and driving operational excellence.
• Financially astute with demonstrable experience managing operational budgets.
• Exceptional leadership, communication and customer relationship management skills.
• Experience introducing KPIs, continuous improvement processes and SOPs in a complex service environment.
• Minimum of 5 years' management experience in a comparable international field service role.

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