Operations Manager

Operations Manager - Freight Forwarding & Operations
Location: Houston TX
Salary: $75,000 - $80,000
Full-time, Permanent

We are partnering with a well-established and growing logistics organisation seeking an experienced Operations Manager to lead and support their freight forwarding operations.

This is a hands-on leadership role, ideal for someone who thrives in a fast-paced environment and has a strong background in international logistics across air, ocean, and road freight.

The Role

You will be responsible for overseeing the day-to-day logistics function while actively managing international shipments end-to-end. This includes coordinating transport, managing customs processes, leading a team, and driving operational efficiency.

You'll play a key role in ensuring high service standards, improving supply chain performance, and supporting business growth.

Key Responsibilities

Freight Forwarding & Operations

• Manage import/export shipments across air, ocean, and road freight
• Coordinate shipments from origin to destination, ensuring timely and cost-effective delivery
• Liaise with clients, carriers, and global partners
• Oversee customs clearance and ensure full regulatory compliance
• Prepare and manage shipping documentation and operational data
• Source and negotiate freight rates

Team Leadership

• Lead, mentor, and develop the logistics team
• Allocate workloads and manage performance
• Create a high-performing, customer-focused environment

Process Improvement

• Identify opportunities to improve efficiency and reduce costs
• Monitor routes, transit times, and overall supply chain performance
• Implement solutions to mitigate operational risks

Customer & Stakeholder Management

• Build strong relationships with clients and partners
• Resolve issues quickly to maintain service levels
• Support growth through value-added service

Reporting & Financial Oversight

• Manage departmental budgets and control costs
• Produce reports on performance and key metrics
• Analyse data to support decision-making

Compliance

• Ensure adherence to all customs, legal, and regulatory requirements
• Maintain accurate records and documentation

About You

Essential:

• Proven experience in freight forwarding (air, ocean, and/or road)
• Strong knowledge of import/export procedures and customs regulations
• Leadership experience within a logistics or supply chain environment
• Excellent organisational and problem-solving skills
• Strong communication and stakeholder management ability
• Proficient in logistics systems and Microsoft Office (especially Excel)
• Commercial awareness with strong numerical and analytical skills

Desirable:

• Qualification in Logistics, Supply Chain, or similar
• Experience with customs brokerage
• Project management experience
• Strong industry network
• Experience in client-facing roles

Why Apply?

• Opportunity to take ownership of a key logistics function
• Join a growing business with a strong industry presence
• Play a pivotal role in shaping operational efficiency and team performance
• Work within a collaborative and forward-thinking environment

About Cast UK

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Business Change & Transformation, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit www.castuk.com

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