Contract Manager

Contract Manager

Ellesmere Port

£45,000 + Car & Benefits

Role Profile

Cast UK is working with a well-established 3PL business who are looking for an experienced Contracts Manager. The successful candidate will closely support multiple customer accounts based out Ellesmere Port. The key to this role is managing and maintaining existing customer contracts, focusing on profitable business growth through customer engagement. The successful candidate will also have responsibility for on-site staff and will need to manage operations through multiple direct reports, providing clear leadership and direction.

Key Responsibilities

• Build and maintain excellent customer relationships with clients in order to develop a constantly improving service and achieve profitable business growth.
• Hold regular customer reviews and provide them with clear business and operational reports with supporting analysis.
• Ensure all operational performance standards are met, monitored and maintained in accordance with contractual SLA's.
• Deliver the Contracts growth strategy, through responsibility for key account development initiatives and identifying potential new customers.
• Work within annual operating budget and enable good profit reporting through establishing and monitoring KPI's.
• Ensure all legislative and regulatory requirements are met with particular emphasis on tachograph, driver's hours, maintenance schedules and records.
• Exercise operational controls in order to protect the company's Operators License and regularly audit systems to ensure compliance.
• Manage the planning of the sites delivery network to ensure driver and vehicle optimum efficiency.
• Provide a safe working environment, seeking opportunities to raise the profile of Health and Safety across the site.
• Set clear goals and targets through the PDR process, recognise good performance and professionally manage poor performance.

Skills & Experience

• Proven experience in warehouse & transport operations, ideally within a 3PL and customer-facing environment
• Demonstrable experience of customer relationship management.
• Has experience of transport networks, planning, modelling and solution design.
• Holds CPC National and International.
• Proven capability of leading a function.
• Experience of efficiency savings and business growth.
• Financial and business acumen with experience of managing budgets.
• Project Management skills would be desirable.

Client information

Our client is a well-established 3PL with contracts and depots throughout the UK.

Remuneration
£45,000 + Car & Benefits

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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