Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Berwickshire
If you’ve ever been within 100 metres of a pub quiz, you’ll know that Berwick Rangers is the only English football club to play in the Scottish league, and thus that Berwickshire is right on the England-Scotland border. The county, however, was definitely Scottish, and although it still exists in locals’ hearts, it is technically the eastern part of the Scottish Borders county.
Like much of the Scottish Borders, the Berwickshire area is sparsely populated; indeed its historic county town, Duns, is home to fewer than 3000 people. The area still retains close links with its former county town Berwick-on-Tweed, and even through even that town only has a population of just over 10,000, it represents the best place to look for Account Director jobs or similar positions. The nearest large concentrations of populations are Edinburgh and Newcastle-upon-Tyne, both of which are more than an hour away by road.
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.Contact us