Account Manager - Basildon
Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
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Account Manager Jobs in Basildon
Situated in Essex, around 25 miles from central London, Basildon was established as a new town in 1948. Since then it has been a popular choice for those who commute to the capital on a daily basis, and it is one of the most populated regions in the county. It also offers a range of options for those seeking Account Manager vacancies.
Basildon is first mentioned in the Domesday Book, but it remained a fairly small settlement until the 19th century when railway services connected it to other parts of Essex. It wasn't until after the end of WWII that it really began to grow, incorporating nearby Laindon and Pitsea as part of the new town.
These days, Basildon is classified as part of the Thames Gateway and is thus undergoing significant regeneration, with the construction of new homes and work being carried out to town centre and road infrastructure. In 2010, Basildon's own version of the Hollywood sign was erected and the local council is working on a scheme for developing the industrial areas.
For the most part, Basildon's economy relies on retail and the service sector, with the largest employer being the local council. However, a number of larger companies are based here or have large facilities in the region, including IFDS Financial, Ford, SELEX, MK Electric, Konica Minolta and Gardner Aerospace.
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