Account Manager - Southend-on-Sea
Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
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Typical roles we recruit forROLES
Account Manager Jobs in Southend-on-Sea
Few towns have names that describe them as perfectly as Southend-on-Sea. The south-facing seaside town is located just over 30 miles (50 km) from the centre of London, where the Thames Estuary meets the North Sea. As towns go, it has relatively large population, well over 100,000, and as well as being a seaside resort, it is home to one of the six airports serving London, the other five being Heathrow, Gatwick, Luton, Stansted and City. As well as the airport, the town is also served by two railway lines and excellent road infrastructure, and the town thrives throughout the year with shopping, entertainment and sport going on.
Southend is traditionally a destination for people from South England, but especially London, to go for a holiday, short break or day out by the sea, and at the height of summer the streets, esplanade and beach are full of fun-seekers.
Because of the large static population and the diversity of the economy, Account Manager jobs quite often come up in Southend-on-Sea. The town has a large town centre and there are trading estates dotted around, with many of the big-name retail brands having a presence here.
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