Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0161 825 0825.
Located in the South East of England, Surrey shares borders with Kent, East and West Sussex, Hampshire and Berkshire, as well as Greater London, making it one of the Home Counties.
There are many large towns and villages in Surrey - such as Woking, Guildford, Ewell, Epsom and Redhill - making it a suitable choice for those seeking Account Manager opportunities. What's more, with much of the county being considered part of the London commuter belt, it's also a good location for those who want to work in the capital but live away from the city.
For much of Surrey's modern history, the region has been known for paper manufacturing and gunpowder. However, these were in steep decline by the early 20th century and new industries took over, such as bicycle and car manufacture.
The McLaren Group, one of the best-known names in automotives, is based here. It has manufacturing and administration facilities in Woking and has also opened a technology centre for research and development.
Some of the region's other top employers include engineering firm WS Atkins, Philips Electronics, Colgate-Palmolive and Ericsson. There's also a large Alexander Dennis factory in the area, which manufactures chassis for buses and fire engines.
To find out more about the Account Manager vacancies in Surrey, or anywhere else in the country, why not get in touch with Cast UK today?
Our team of recruitment consultants have a broad understanding of the procurement, logistics and supply chain sectors and we can help you to secure a role that matches your skills and objectives.
If you have any questions about a particular area - for example, if you're relocating and want to know about the local job market and potential employers - our team of regional specialists can also give you advice and information to help simplify your search for a new job.
To find out more about how Cast UK can help you find and recruit candidates within Surrey or source a new job in Surrey then contact one of our consultant team on 0161 825 0825.
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