Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Orkney
The Orkney Islands are a group of islands just off the north-east coast of Scotland; politically, Orkney is the name of the local council region. There are about 70 sizeable islands in the group, 20 of which are inhabited. The southernmost point is just 6 miles (10 km) from the north-eastern tip of Scotland, and there are several ferry routes between northern Scotland and the islands. Between the islands is a comprehensive ferry network, and ferries also travel between the capital Kirkwall and Aberdeen.
Kirkwall is also the most populous settlement on the island, with around 9000 inhabitants, followed by Stromness with 2000. The islands as a whole have a population of around 20,000. The road and ferry network is well maintained and the islands naturally have a well organised supply chain to keep the populace fed and watered and to sell their produce. This could mean that Account Manager jobs or similar posts could appear more regularly than you might think, so there could certainly be profit in seeking such work here before trying the mainland.
Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.Contact us