Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Rochdale
Depending on your age and where you live, you might well associate Rochdale with Gracie Fields, Cyril Smith or Lisa Stansfield, all of whom have drawn attention to the town of the last century. Staff at Cast UK might well associate it with managing director Wayne Brophy - hopefully for all the right reasons! But for anyone in or around this town, it’s a fairly typical north-western market town that boomed during the milling and textile-making revolution of the 19th century. However, this industry did decline in the 20th century.
The town remains a large and thriving place, close enough to Manchester to be a commuter residence and trading partner, but far enough away to maintain its identity. It has excellent road and rail links with Manchester, with the M62 passing by Rochdale as is courses from the city to Leeds. The Metrolink tram line is due for completion in 2014. The town of Rochdale is home to about 100,000 people, but taking in all the settlements in the borough, the figure is over 200,000.
As with any large town, the population itself requires a large logistical effort to keep it fed, watered, clothed and stocked with life’s creature comforts. There’s a busy shopping area and a few trading estates dotted around the town. Many of the mill buildings are now used by small businesses or have been converted to living accommodation. Rochdale and Manchester do create Account Manager positions, and both have important logistics, procurement and supply chain industries.
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Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
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