Account Manager - Tyne and Wear

Account Manager jobs

Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.

But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.

Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.

An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.

The skills required

The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.

Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.

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Account Manager Jobs in Tyne and Wear

Located in the north-east of England, Tyne and Wear is a county named after the two local rivers that flow into the North Sea. It is bordered by County Durham and Northumberland.

Tyne and Wear comprises a number of metropolitan boroughs: North and South Tyneside, Gateshead, Sunderland and Newcastle upon Tyne - all of which offer a range of options for those seeking Account Manager positions.

During the Industrial Revolution, the region rose to prominence, with coal mining, shipbuilding and heavy industry all bringing wealth to the area. Flint glass was also produced here and a number of products were developed in the area, including safety lamps, self-raising flour, Joseph Swan's electric lightbulbs and the steam turbine.

These days, Tyne and Wear supports a number of business sectors, ranging from manufacturing and engineering through to services, retail and finance.

Just some of the many companies located in Tyne and Wear include Be-Ro Flour, the Go-Ahead Group, Greggs the baker, BAE Systems, Orange, T-Mobile, Nissan Motor Manufacturing UK, Npower, EDF Energy and Ubisoft.

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