Customer Service Manager

Customer Service Manager

£38,000 - £40,000 Bonus & Benefits

Greenford

Are you a passionate customer service leader who thrives in a fast-paced environment and enjoys making a real impact? This growing distribution business is seeking a driven Customer Service Manager to lead their customer service function and ensure every customer receives an exceptional experience.

The Role

As Customer Service Manager, you will:

• Lead, support and develop a high-performing Customer Service Team
• Be a key ambassador for the brand, maintaining reputation and customer satisfaction
• Oversee order processing, inbound communications and CRM management
• Track, analyse and report on Customer Service KPIs to drive team success
• Identify retention opportunities and support account growth through proactive engagement
• Manage escalations, courier partner relationships and delivery performance
• Provide sales support to Key Accounts and nurture inbound leads
• Continuously improve processes and systems to enhance service efficiency & customer loyalty

About You

You will bring:

• 3 years' experience in a customer service role within a small business environment
• B2B distribution experience (advantageous)
• Strong CRM and order management skills; Sage 50 experience beneficial
• Excellent communication skills and strong attention to detail
• Ability to multitask and remain organised under pressure in a fast-moving environment
• Confidence working with data - Excel proficiency is essential
• Languages such as French, German, Spanish or Italian would be a bonus!

What's On Offer

• Competitive salary £38,000 - £40,000
• Performance Bonus
• Comprehensive Benefits
• The chance to shape the future of a growing team and customer journey

Apply now