Customer Success Agent

Customer Success Agent
Location: Manchester - Office based
Hours: Monday to Friday, 37.5 hours/week
Salary: £25,000 basic salary bonus benefits
Permanent/Full time

About the role?

Are you passionate about delivering exceptional customer experiences while driving business growth?

We're looking for a Customer Success Agent to join our clients team in Manchester - someone who can build strong relationships, support customers throughout their journey and help expand their client base through proactive outreach.

This is an exciting opportunity to join a leading UK supplier within the healthcare and care sector. You'll play a key role in ensuring customers feel supported, valued and confident in a partnership.

Why should I apply?

Join a business within the hospital and health care industry that goes beyond just supplying products - it builds genuine partnerships with its customers to improve outcomes. The company is clearly on a journey of growth and positive change, with investment in people, technology and a refreshed internal sales function. That combination of purpose, progression and the chance to contribute to something meaningful makes it exciting to be part of a team that's evolving and making a difference in the care sector.

What you will be doing?

In this varied and customer-focused role, you will:

• Engage proactively with customers through outbound calls to drive retention, reactivation, and new business.
• Manage a portfolio of smaller accounts, providing consultative support and tailored solutions.
• Identify upsell and cross-sell opportunities to grow existing customer relationships.
• Prepare and follow up on quotes to maximise conversion and shorten sales cycles.
• Run targeted telesales campaigns to promote new products and seasonal initiatives.
• Onboard new customers, ensuring smooth setup, product familiarisation, and clear communication on deliveries and terms.
• Provide ongoing support for orders, queries, returns, and credits, ensuring a seamless experience.
• Monitor customer satisfaction and address early signs of churn or dissatisfaction.
• Collaborate with internal teams (Sales, Marketing, Operations, and Finance) to deliver a consistent customer journey.
• Maintain accurate CRM records, sharing insights and feedback with leadership to improve processes.

What will you ideally bring to the role?

• Experienced in sales, customer success, or account management - ideally in a B2B or healthcare setting.
• A confident communicator, skilled at building rapport and trust.
• Proficient with CRM or ticketing systems (e.g. Salesforce, Zendesk).
• Organised, proactive, and passionate about delivering a customer-first experience.

• Knowledge of the care or healthcare procurement sector (desirable).
• Experience working collaboratively across sales, operations, and support teams (desirable).

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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