Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Gloucester
Situated in the county town of Gloucestershire, Gloucester is located near the Welsh border and around 30 miles north-east of Bristol.
It's also situated on the River Severn, which eventually flows to the Bristol Channel and this, combined with an extensive canal network that was built in the 19th century, led the city to become an important place for international trade, particularly with Spain, France and Portugal.
Gloucester has long been an important site for banking and the financial industry, while manufacturing has also played a big part in the local economy. In fact, there are still factories and research and development facilities within the area for companies like BTR Permali, which makes water tanks and automotive mouldings, and Du Pont.
What's more, Gloucester is also known as a hub for the aerospace industry. Smiths Aerospace and Messier-Bugatti-Dowty are located here - the latter makes landing gear, braking systems and wheels.
Over the last 30 years, Gloucester has undergone significant regeneration, and it is now an ideal place for those seeking Account Director opportunities.
Many of the old warehouses in the port area having been converted or replaced with more modern structures. In addition, there are now a number of business parks - such as Ashville Industrial Estate and Waterwells Business Park - that house a number of IT and media companies, SMEs and businesses based in the service sector.
Discover logistics opportunities with Cast UK
Cast UK’s recruitment consultants can help you take the next step in your logistics career, if you're looking for a promotion or simply want to change employer.
We work alongside hundreds of UK employers to ensure their new positions are filled by the best people. We only employ – and are founded and managed by – people with experience in logistics, supply chain and procurement.
To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.Contact us