Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Northumberland
The most northern of the counties in the north-east of England, Northumberland is bordered by Cumbria, County Durham and Tyne and Wear. It also shares a border with Scotland and has coastline on the North Sea.
Those looking for Account Director roles in Northumberland will have a variety of opportunities to consider, particularly in the major settlements, such as Morpeth, Ponteland, Prudhoe and Alnwick. Parts of the county are also common choices for those who want to work in Newcastle-upon-Tyne, but live away from the hustle and bustle of the city.
Northumberland has a tumultuous history. It was occupied by the Angles and Romans, and as an important location in the wars between Scotland and England, the region is known for having more castles than anywhere else in England. Many of these are now popular tourist destinations, such as Lindisfarne, Alnwick and Bamburgh.
The modern economy of Northumberland is predominantly based in tourism, as well as the service sector and retail.
A few large companies have factories in the area. These include SCA Hygiene - once part of Kimberly-Clark, the company manufactures paper products like tissues - and Hammerite Products, which makes paints and paint-thinning products.
Other large companies include Eclipse Translations, Barter Books and Thompsons of Prudhoe. There's also the Sanofi Alnwick Research Centre - it specialises in the research and testing of pharmaceuticals.
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.
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