Customer Service Advisor

Customer Service Advisor

£26,830 Bonus & Benefits

Cumbernauld

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We have an exciting opportunity for a Customer Service Advisor to join a supportive and collaborative team in Cumbernauld.

What's in it for you?

• Competitive salary of £26,830 plus annual bonus scheme
• A comprehensive benefits package
• Full training and ongoing development opportunities
• Clear progression pathways to grow your career

What you'll be doing:

• Handling a high volume of inbound customer calls and emails, ensuring queries and orders are managed accurately and efficiently
• Proactively supporting customers with product information, upselling and cross-selling where appropriate
• Building strong relationships with internal teams across sales, operations, supply chain and finance to ensure a smooth customer experience
• Taking ownership of your call diary to generate repeat orders and maximise opportunities
• Contributing to team targets and KPIs while delivering exceptional service at all times

What we're looking for:

• Previous customer service experience is ideal, but not essential - full training provided
• Strong communication skills with the ability to listen and understand customer needs
• Confidence in using Microsoft Office packages (Outlook, Excel etc.)
• A proactive and positive approach, with the ability to thrive in a busy environment
• Someone who enjoys working as part of a team but can also take ownership of their own workload
• This role is perfect for someone who enjoys building relationships, solving problems and providing a first-class customer experience.

Apply now