Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Crawley
Located between Brighton and the capital, Crawley is a West Sussex town about 28 miles south of London Charing Cross. It's a great spot for those seeking Account Director vacancies and the town also serves as a commuter hub.
With a history dating back to the Stone Age, Crawley was an important location during the Roman Period, serving as a centre for ironworking and then becoming a market town during the 13th century.
During the Victorian era, the railway came to Crawley. This helped the region to grow and engineering and manufacturing became more prominent - something that continues today.
Indeed, just some of the businesses with factories or other facilities in Crawley include BOC Edwards, Unilever, APV Vent Axia and Thales, a manufacturer of flight simulators.
Crawley is a centre for finance, home to a number of banking, insurance and credit companies such as Deloitte & Touche and B & CE Benefit Schemes. It's also an important location for the transport and communication industry - such as First Choice Holidays, William Reed Group and Metrobus.
What's more, Gatwick Airport, one of the busiest airports in the UK, is situated on the edge of town. Not only does it see more than 30 million passengers pass through its gates every year, it is also a major cargo handler, dealing with freight shipments from around the world.
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.
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