Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Dorset
An English county in the south-west, Dorset shares borders with Devon, Wiltshire and Somerset - it also has an extensive coastline along the English Channel.
Dorset includes a number of towns - like Bournemouth, Christchurch, Poole, Dorchester, Portland and Weymouth - and while the majority of the region is rural, it offers a number of options for those seeking Account Director vacancies.
For much of Dorset's past, the economy was based on agriculture, while mining and fishing were also important industries.
These days, however, things are a bit different in Dorset and the region now relies mainly on the service sector, hospitality and retail. Construction and manufacturing are also important industries, while a number of armed forces facilities are also located here - such as the Royal Armoured Corps in Bovington and the Royal Marines in Poole.
Several large companies can be found in Dorset, including J.P. Morgan and Sunseeker International, which manufactures yachts. Aerospace companies like BAE Systems and Cobham plc have facilities in the region, while Bournemouth University is also a big employer.
Other companies include Dorset Cereals, Fitness First, Merlin Entertainments, Lloyds TSB Insurance and Imagine Publishing.
Discover logistics opportunities with Cast UK
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.Contact us