Account Director - Telford

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

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Account Director Jobs in Telford

A new town situated in Shropshire, Telford is located around 30 miles from Birmingham and is one of the fastest growing settlements in the UK, making it a great choice for those seeking Account Director vacancies.

Most of Telford was built in the 1960s and 1970s on what had previously been industrial and agricultural land. However, people have been living in the region for thousands of years and evidence has been found of Roman roads and other ancient settlements. In its early days, the region's economy was based mainly in the mining of coal and ironstone, as well as metalworking.

As a planned town, Telford has been carefully laid out, with loads of residential property and plenty of retail outlets. What's more, the road infrastructure means that it's easy to travel between Telford and other destinations like Birmingham, Shrewsbury and Wolverhampton.

In recent years, further regeneration and expansion have occurred to make the area even more attractive for businesses and residents.

These days, much of Telford's economy is based in the service sector and IT industries. Companies like Hitachi, Maxell and Nokia have offices or manufacturing facilities in the area, while other companies include GKN, Siemens and Fruit of the Loom.

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