Account Director - Walsall

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

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Account Director Jobs in Walsall

Walsall has gone through countless changes through history, not least with its name, which was once Walesho, meaning valley of the Welsh speakers. It was also historically in Staffordshire, but is now part of the West Midlands metropolitan county, along with Birmingham and Wolverhampton, its neighbour in the west.

The population of Walsall, which had been a relatively small village, exploded during the Industrial Revolution, and it was an important coal mining, limestone quarrying, iron and brass founding and leatherworking centre. This latter trade is still associated with the town, hence the football club’s nickname The Saddlers. Modern industries include plastics, aircraft parts, chemicals and electronics. The RAC has its control centre nearby, as anyone who has travelled on the M6 will know. Recently the high street clothing and homeware store TK Maxx opened its regional depot there.

The town is particularly well served by the road and rail networks, which along with its location right in the centre of England, has opened up the opportunity for companies to locate their depots and warehouses in the area. This means that Account Director positions are frequently asked for by local employers. And like many towns and cities with strong links to Britain’s industrial past, there’s a workforce and work ethic to fulfil them.

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