Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in West Suffolk
Established in 1889, West Suffolk was an English administrative county until it was combined with East Suffolk in 1974 as part of the Local Government Act 1972.
Although it's no longer an official county, the various settlements in what was once West Suffolk still offer plenty of options for job seekers looking for Account Director positions. Indeed, just some of the towns and villages include Bury St Edmunds - the former county town of West Suffolk - Sudbury, Newmarket, Haverhill and Mildenhall.
Historically, West Suffolk was known for producing cloth and during the Middle Ages, there was a thriving cloth trade in the region.
Brewing and malting have long been important industries for the region, while sugar beet processing has also given a boost to the local economy.
Greene King - the UK's largest British-owned brewery - was established in West Suffolk in 1799, while smaller names include the Old Cannon Brewery and Bartrums Brewery.
British Sugar was established in 1936 and it has been processing sugar beet for the Silver Spoon brand at a factory in Bury St Edmunds since 1925.
Other notable businesses include chocolate company Hadleigh Maid, biotech firm Genzyme and International Flavors and Fragrances.
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.
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