Operations Manager

Operations Manager jobs

All companies have a clear set of goals and plans, but without the people in place to make them happen, their plans would be pointless. Enter the operations manager, the can-do person who takes the reins of the company and guides it in the direction determined by the board or senior management.

The operations manager will probably have a team of departmental managers underneath him or her, and could be one of several operations managers, either working shifts or dealing with specific areas of the business. They will need to oversee the implementation of senior management’s goals and steer the operation in the right direction if an element starts to lag behind or if unforeseen problems arise.

With possible control over an entire site, the operations manager will also be the head of health and safety, personnel and security. These elements all feed into the morale, legal compliance and profitability of the company, so should not be underestimated as part of the job.

Ultimately, the operations manager will be the person who delivers customer satisfaction and maintains the company’s profile, and as such it is an important role. He or she will need to be driven by the exercise of executive power and understand the skills required to implement it effectively.

The skills required

Management of people is a skill that will be essential in the operations manager, as they might oversee other managers as well as general staff members. Communicating company policy between the board and the workers is also key, so skills in performing this task clearly and accurately will be essential.

An ability to work under pressure to tight deadlines and to consistently hit targets will matter immensely in the job, as customer satisfaction or tolerance can never be taken for granted in business.

An ability to spot inefficiencies and deal with them in a timely manner will greatly improve the profitability of the company and will therefore make the operations manager a valued member of any team. Doing this well whilst maintaining morale and customer satisfaction is key to the job.

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