Account Director - Gillingham

Account Director jobs

Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.

In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.

Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.

Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!

The skills required

Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.

Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.

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Account Director Jobs in Gillingham

Gillingham is a town in Kent where the River Medway spills out into the Thames Estuary. It was historically the site of a barracks and port, but today is home to a popular marina for yachts and small boats. The Royal Navy had a base there until the mid-1980s, when it closed down. The inevitable unemployment caused by the decline of its seafaring links was reversed somewhat by the construction of a business park, which created many jobs and was a success thanks to its already good road and rail links and proximity to London. The town serves much of the surrounding area as a centre of retail.

Gillingham Business Park is a thriving and productive area of the town, and employs many locals. In fact the park is so busy that Premier Inn has a branch there to assist face-to-face business in this region in the South East corner of the UK. With a population of around 100,000 inhabitants and a successful business park and retail sector, Gillingham can be an ideal place to look for a Account Director position if you are living in the area.

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